Terms & Conditions

Effective Date: April 21, 2026

These Terms and Conditions ("Terms") govern your use of the SHP Performance LLC ("we," "us," or "our") website at shpperformance.com and all related services, including SMS communications. By accessing our website or submitting a contact form, you agree to be bound by these Terms.

1. Service Inquiries

Submitting a contact form constitutes a service inquiry only and does not create a binding service agreement or guarantee of availability. All service work is subject to separate confirmation, scheduling, and pricing agreed upon between you and SHP Performance.

2. SMS Communications Consent

By providing your phone number and submitting a form on our website, you expressly consent to receive SMS text messages from SHP Performance regarding:

• Responses to your service inquiry
• Appointment scheduling and confirmations
• Service status updates
• Follow-up communications related to your request

You understand and agree that:

• Message frequency varies based on your inquiry (typically 1-5 messages per interaction)
• Standard message and data rates from your mobile carrier may apply
• SMS consent is not required as a condition of purchasing any service
• You may revoke consent at any time by replying STOP to any message
• You may text HELP for assistance at any time

3. Accuracy of Information

You agree to provide accurate and current information when submitting any form on our website. This includes your name, phone number, email address, and vehicle information. We are not responsible for communication failures resulting from inaccurate contact information.

4. Service Estimates & Pricing

Any pricing discussed via SMS, email, phone, or in person is an estimate unless explicitly confirmed in a written service agreement. Final pricing may vary based on inspection, parts availability, and scope of work. SHP Performance reserves the right to adjust estimates upon vehicle inspection.

5. Limitation of Liability

SHP Performance provides this website and SMS communication service on an "as-is" basis. We are not liable for:

• Delays or failures in SMS delivery caused by mobile carriers or network issues
• Any damages arising from reliance on information communicated through this website or via SMS
• Service interruptions, data loss, or technical errors beyond our reasonable control

6. Intellectual Property

All content on this website, including logos, text, images, graphics, and design elements, is the property of SHP Performance LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Third-Party Services

We use third-party service providers to operate our website and communication services, including but not limited to:

• Netlify for website hosting and form processing
• Twilio for SMS message delivery

Your use of our services is also subject to the terms and policies of these providers.

8. Modifications

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting to this page. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Rhode Island. Any disputes arising under these Terms shall be resolved in the courts of Rhode Island.

10. Contact

Questions about these Terms may be directed to:

• Business: SHP Performance LLC
• Location: Pawtucket, Rhode Island
• Email: shpperformancellc@gmail.com