Privacy Policy

Effective Date: April 21, 2026

SHP Performance LLC ("we," "us," or "our") operates the website shpperformance.com and related services. This Privacy Policy describes how we collect, use, and protect your personal information, including information collected through our contact forms and SMS messaging services.

1. Information We Collect

When you interact with our website or services, we may collect:

• Contact information: name, phone number, email address
• Vehicle information: motorcycle year, make, and model
• Service requests: the type of service you are inquiring about
• Messages: any additional details you provide through our contact form or via SMS
• Usage data: standard web analytics (pages visited, browser type, referring site)

2. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and appointment requests
• Send you SMS notifications related to your inquiry, appointment status, or service updates
• Communicate with you about our services
• Improve our website and customer experience

3. SMS Messaging Terms

By submitting our contact form or opting in to receive text messages from SHP Performance, you consent to receive SMS messages related to your service inquiry. Key terms:

• Message frequency: Message frequency varies. You may receive 1-5 messages related to your inquiry.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
• Help: Reply HELP for support or contact us at shpperformancellc@gmail.com.
• Carriers supported: Service is available on all major US carriers including AT&T, T-Mobile, Verizon, and Sprint.
• SMS consent is not a condition of purchase. You are not required to opt in to SMS to use our services.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use Twilio to deliver SMS messages. Twilio processes your phone number and message content solely to deliver messages on our behalf. See Twilio's Privacy Policy.
• Legal requirements: We may disclose information if required by law or to protect our rights and safety.

5. Data Retention

We retain your contact information and service inquiry details for as long as necessary to fulfill your request and maintain our business records. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. All form submissions are transmitted over encrypted HTTPS connections. SMS messages are transmitted through Twilio's secured infrastructure.

7. Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction or deletion of your information
• Opt out of SMS messages at any time by replying STOP
• Withdraw consent for data processing

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

• Business: SHP Performance LLC
• Location: Pawtucket, Rhode Island
• Email: shpperformancellc@gmail.com